Terms and Conditions



Please read our Terms and Conditions of Sale before placing an order. If you wish to keep a copy for your records please print out this screen. By placing an order with Able ID Limited you are accepting these terms and conditions. Your existing statutory rights are not affected by these conditions.

1.         Definitions

 Buyer                          the person who buys or agrees to buy the goods from the Seller.

Conditions                 the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

Goods                        the articles which the Buyer agrees to buy from the Seller.

Price                           the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.

 Seller                          means Able ID Ltd of Maghull Business Centre, Red Lion Building, 1 Liverpool Road North, Maghull, L31 2HB, UK.

 Writing           "writing" includes by mail, facsimile transmission or email.

2.   Conditions

2.1       These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

2.2       All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions. 

2.3       Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

2.4       These Conditions may not be varied except by the written agreement of the Seller.

2.5       These Conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued.

3.         Price-The price for the goods shall be that on the seller's current price list unless otherwise agreed in writing by the seller.

3.2        All prices are exclusive of VAT and charges for postage, packaging and carriage, all of which shall be paid in addition.

4.         Payment and Interest

4.1       Buyers with credit accounts must make Payment of the Price and VAT in full on the terms of credit agreed which shall not be more than 30 days from the date of invoice unless otherwise agreed in writing by the seller.

4.2       Interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the Bank of England base rate from time to time in force. Such interest shall accrue after as well as before any judgment.

4.3       The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.

4.4       The seller is prepared to consider applications for credit accounts from corporate customers subject to approved references.

4.5     Non-credit account buyers must make payment in full of any invoice before dispatch of goods.

4.6      Payment may be made by cash, cheque, credit or debit card, PAYPAL, BANK Transfer.

5.    Goods

The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.

6.         Warranties

6.1        The seller warrants to the buyer that the goods delivered will correspond with the description given by the seller to the buyer and such warranty is given subject to the following conditions:-

6.2        The seller accepts no liability for any defect arising on errors or omissions in any drawing specification or design supplied by the buyer to the seller.

6.3     The seller will accept no responsibility for any defect in the goods arising from willful damage, neglect, failure to follow manufacturer's instructions, abnormal working conditions or abuse or alteration or repair during the manufacturer's warranty period without the seller's written approval.

6.4     The seller's warranty shall not come into force unless the invoice for the goods was paid by the due date.

6.5     The benefit of any warranty or guarantee given by the manufacturer of the goods will be passed to the buyer on delivery of the goods to the buyer.

6.6     Save as provided in these conditions and save and except where the buyer is dealing as a consumer all warranties, conditions or other terms implied by statute, common law or otherwise are excluded to the extent permitted by law.

6.7     Save in respect of death or personal injury caused by the seller's negligence the seller shall not be responsible for any incompatibility of use issues or held liable to the buyer by reason of any representation or any implied warranty, condition or other term or any duty of common law for any direct or indirect special or consequential loss or damage expenses or other claims for compensation whatsoever whether caused by negligence of the seller, its employees or agents or otherwise which arise out of or in connection with the supply of goods or their use or resale by the buyer of whatsoever nature.

6.8     Any liability of the seller in connection with claims made under the contract shall not exceed the price of the goods unless otherwise specifically agreed in writing by the seller.

7.         Delivery of the Goods


7.1     As soon as you place your order online you will receive an e-mail or telephone confirmation at the earliest opportunity, usually within minutes. When payment is received and funds are cleared, your items will be dispatched to you usually within 48 hours. If your goods are not in stock you will be informed by email within 24 hours, but usually the same day, to arrange a suitable delivery date. Your Goods will be dispatched by Royal Mail, DHL, TNT, FEDEX, PARCELFORCE or a suitable courier. You may also use your own courier account if you inform us before you place your order. 

7.2   Delivery of the Goods shall be made to the Buyer’s address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.

7.3       The Seller undertakes to use its reasonable endeavours to despatch the Goods on an agreed delivery date, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.

7.4       The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

7.5       If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

8.         Acceptance of the Goods

8.1       The Buyer shall be deemed to have accepted the Goods [48 hours] after delivery to the Buyer.

8.2       The Buyer shall carry out a thorough inspection of the Goods within [48 hours] of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects which a reasonable examination would have revealed.

8.3       Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

9.         Title and risk

9.1       Risk shall pass on delivery of the Goods to the Buyer’s address.

9.2       Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.

9.3       Until title passes the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.

9.4       The Seller may at any time before title passes and without any liability to the Buyer:

9.4.1    repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and

9.4.2    for that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.

9.5       The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.

10.   Return of Goods, Replacement of Defective Goods, Cancellation of Contract

We hope that you will be delighted with your purchase however there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.

No returns will be accepted or processed without a Return Materials Authorisation (RMA) number being issued by AbleID Ltd. Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of goods before purchasing.

Your statutory rights under the 'The Sale of Goods Act 1979' (including amendments) are fully supported by AbleID Ltd. The 'Consumer Protection (Distance Selling) Regulations 2000' do not apply to business purchases.

10.1 Subject to clause 13, no contract shall be cancelled once accepted by the Seller nor shall any Goods which are delivered in accordance with the contract be returned without prior written approval of the Seller and on terms to be determined at the absolute discretion of the Seller.

10.2 Where the Seller accepts the return of Goods, the Seller reserves the right to make a handling and restocking charge of 35% on Goods which are returned if they were ordered in error or are no longer required by the Buyer. The shipping cost and cost of returning the item will not be refunded.

10.3 The following applies to all returns:

10.3.1-All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend you use a signed for service together with adequate insurance to cover the cost of the item/s. Insurance is at your discretion.

10.3.2-Goods must be returned complete the item is in brand new condition, in its original packaging, unused (except for Faulty goods). (including all packaging, cables, manuals, promotional gifts/items, CDs etc for that product).

10.3.3-Products physically damaged (Cracked components, dents, scratches, defacement, wear and tear or wilful damage) will not be accepted.

10.3.4-All returned goods must be authorised with a returns number. Goods may be rejected without a valid returns number clearly marked on the packaging.

10.3.5-All goods must be received within 7 working days of the returns number being issued.

10.3.6-Except in the case of inherently faulty goods (i.e. faults present at the time of sale); or goods faulty within the first 7 days; return shipping is to be paid by the customer. Customers electing to return items via premium, timed or courier services do so at their own discretion and we are unfortunately unable to refund these costs over and above Royal Mail Standard Parcel Service rates.

10.3.7-To be classed as Dead on arrival (DoA), we must be notified that the product is faulty within the first 48 hours after delivery.

10.4 –Refund Timeframe Once your item has been accepted by RMA and received and checked by AbleID Ltd and in adherence with clauses 10.3.1 to 10.3.7, a refund will be issued within 28 days.

Faulty Goods within 30 days

If there is a fault with your product you may return the product within 7 days of delivery for repair, replacement or refund. Please email info@ableid.com to arrange a return.

Goods must be received by AbleID Ltd within 14 days of the RMA number being issued. AbleID Ltd will not be held liable for goods lost or damaged in transit. Customers are responsible for the delivery costs of returning goods. Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge.

When an item is to be replaced or refunded the goods must be in original packaging, and with all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging.

Our promise to replace products or refund your money does not apply to faulty goods where the fault has been caused by accident, neglect or misuse.

Faulty Goods more than 30 days

All products carry a twelve-month manufacturer’s warranty. Once your product is more than 30 days old (but within the manufacturer’s warranty) we will, in conjunction with the manufacturer, repair or replace it free of charge. It is solely at the discretion of AbleID Ltd as to whether a repair or replacement is provided. Please email info@ableid.com stating the reason for return, your order number, and request an RMA number. This does not apply: To faults caused by accident, neglect or misuse. If you return the product to us without proof of purchase.

International Deliveries - Except for goods Dead on Arrival (See Dead on Arrival definition), all costs with regard to returning and replacing units will be the responsibility of the purchaser.

11.          Force Majeure

The seller shall not be liable to the buyer or held to be in breach of the contract by reason of any delay in performing or failure to perform any of the seller’s obligations in respect of the goods if such delay or failure was  caused by a Force Majeure Event A Force Majeure Event means any event beyond a party's reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including without limitation strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party's), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

12.   Pricing

12.1 The prices agreed upon include value added TAX (VAT) applicable at the day of delivery.

12.2 The cost of standard packaging is included in the price. Any specific packaging required by the Customer will be added at cost.

12.3 The prices quoted are not always representative of current prices, and AbleID Ltd reserve the right to amend the prices if this is applicable at the time of order.


13.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

13.2 The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

14.  Carriage of Goods -Carriage will be chargeable on all sales unless specified.

© 2014 AbleID Ltd